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Frequently Asked Questions

Returns & Exchanges: How do I exchange a shirt for a different size?

  • If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:

    ATTENTION: EXCHANGES - SIZE
    19th
    1014 South Veterans BLVD
    Glennville GA 30427
      • Make sure to include details on the correct size needed sent back.  

        Additional charges may apply such as reshipping or if you exchange for an S through XL for a 2XL ($1 extra) or 3XL ($2 extra).

        Reshipping Fees: If you are shipping back 1-3 shirts, please include $5 cash or check/money order payable to "19th”. Add $1 for each additional item. Also include any additional charges for larger sizes as explained above.

        Please send the exact amount. If you do not, it will take longer to complete the return process.

        You have 30 days to exchange your item.

        Please Note: 
        -Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
        -If you have a question about your return, contact us at 19th@themb3empire.com. 

      • How do I return a shirt for a refund?
        • If you want to return your item for a refund you may do so within 30 days. We do not refund shipping cost and there is a $5 restocking fee per shirt. Items must be unworn and unwashed. The refund will go back onto the original method of payment.

          Please send your Return to:

          ATTENTION: RETURN
          19th
          1014 South Veterans BLVD
          Glennville GA 30427

            • Please Note: 
              -Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
              -If you have a question about your return, contact us at 19th@themb3empire.com.

        • What do I do if I received the wrong shirt or my shirt is defective?
          • If this happens, we are truly sorry. Please email us at 19th@themb3empire.com and tell us your order number and how we messed up.  We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!

          Shipping

          • How much is shipping?
            • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $5 unless you order a large amount of weight.  
          • Do you ship internationally?
            • We currently do not offer international shipping.  This is something that will be available in the near future. 
          • How do I track my package?
            • You can check on the status of your order at any time by going to the following link:  Order Status.  You can also reach out to our customer support desk at support@milefieldmarketingllc.zendesk.com to ask questions anytime.  
          • How long does it take for an order to arrive?
            • This depends on the product ordered.  Most of our t-shirts and apparel products are printed on demand.  It typically takes only a few days to get your shirt printed and shipped out.  Extremely popular designs can cause a 1-2 week delay in printing.  Once shipped, it only takes your order will arrive within a few days.  We currently have printshops in Georgia and California.  We get our jewelry from trusted artisans around the globe so some jewelry items can take 2-3 weeks to arrive at your door.  You’ll receive an email & tracking number when your order has shipped. If you're still not sure, just email us.  We're happy to help.
          • I ordered 2+ items, but only received one... where's my order?
            • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

          Shirts & Apparel

          • What type of t-shirts do you print on?
            • We print on the finest, softest, comfiest tees... American Apparel and Gildan Supply all of our products.
          • How are your shirts printed?
            • We use a world class infrastructure for screen printing, DTG printing, and sublimation.  The style of printing is determined by the product you purchased.  Our primary print style is DTG. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.  This allows high quality and colorful designs.
          • What is the sizing on your apparel?

          Ordering

          • I made a mistake on my order (address, size, etc)... can I change it?
            • If this happens to you, just email us at 19th@themb3empire.com as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we start as quickly as we can after you order and it ships out as soon as it's finished. If your order has already been shipped, wait for it to arrive and send it back to us at the following address with a note on the correct product needed:

              ATTENTION: EXCHANGES - MISTAKE 
              19th
              1014 South Veterans BLVD
              Glennville GA 30427
              • Once we receive it, we'll send back the right item you needed.  
            • What payment methods do you accept?
              • We accept all major credit cards through the Stripe powered Shopify Payment system.  We also accept PayPal & Google Checkout payments as well.  
            • Is there a number I can call regarding my order? 
              • 1 - 888 - 283 -7809 

              Sizing Chart